HIVE FIT CLUB MEMBERSHIP TERMS OF SERVICE
Effective Date: December 2025
Thank you for choosing Hive Fit Club as your premier fitness and wellness destination. These Membership Terms of Service (“Terms”) apply to all memberships, guest passes, and use of Hive Fit Club’s services and facilities. By accessing or using any of our services, you agree to comply with these Terms as well as all additional policies referenced herein.
Note: All members and guests are required to sign a separate Liability Waiver Agreement before using the facilities.
Membership Terms and Conditions
A. Membership Options
Types of Memberships:
Monthly Membership: Billed monthly with ongoing access to facilities and select services.
Annual Membership: Billed annually with a discounted rate compared to monthly plans.
B. Terms, Renewal, and Amendments
Start Date & Renewal: Your membership begins on the date of registration and will automatically renew at the beginning of each billing cycle (monthly or annually) unless cancelled in accordance with our Cancellation Policy.
Amendments: Hive Fit Club reserves the right to modify these Terms at any time. Changes will be communicated via email and/or posted on our website at least 15 days prior to taking effect. Continued use of the services after the notice constitutes acceptance of the revised Terms.
C. Age Eligibility and Identification Policy
Minimum Age for Membership: To enroll in a standard Hive Fit Club membership, you must be at least eighteen (18) years old.
Teen Membership: Individuals seventeen (17) years old and younger may enroll only in a teen membership and must be accompanied by their parent or legal guardian at all times while on-site at Hive Fit Club and/or Honeyglow Wellness. Failure to comply with this accompaniment requirement may result in denied access for that visit and/or cancellation of the teen membership.
Government-Issued Photo ID Required: Hive Fit Club requires a valid government-issued photo ID for all members. Hive Fit Club may also require a valid government-issued photo ID from any parent or legal guardian accompanying a teen member. Hive Fit Club may deny access or cancel membership if required identification is not provided upon request.
Parent/Guardian Acknowledgment, Waiver, and Assumption of Risk for Teen Members: A parent or legal guardian must sign all required agreements (including any liability waiver, assumption of risk, and informed consent documents) on behalf of a teen member before the teen member may access the facilities or participate in any services. The parent or legal guardian, on behalf of themselves and the teen member, acknowledges and agrees that participation in any Hive Fit Club and/or Honeyglow Wellness activities and services involves inherent risks, and the parent or legal guardian assumes such risks on the teen member’s behalf to the fullest extent permitted by law.
Payment and Billing Policies
A. Billing Cycle and Methods
Billing Date
Membership fees are billed on a monthly or annual basis, according to the membership option selected. Monthly memberships are billed on the 1st of each calendar month.
Accepted Payment Methods
Hive Fit Club accepts major credit cards, debit cards, and direct debit payments as provided during registration.
Card on File & Recurring Billing Authorization
By enrolling in a membership, you authorize Hive Fit Club to:
• Keep your payment method on file; and
• Automatically charge recurring membership dues and approved house account purchases until you cancel in accordance with this policy.
B. Member Billing Responsibility
You are responsible for maintaining current and accurate billing information at all times, including valid card details and updated expiration dates.
Hive Fit Club is not responsible for lost access, late fees, or interruptions in service caused by declined, expired, or invalid payment methods.
C. Non-Payment
If payment is declined or not received when due, Hive Fit Club may:
• Attempt to re-process the payment using the card on file;
• Temporarily suspend facility access until the account is brought current; and/or
• Terminate the membership in accordance with the Termination Policy below.
Any costs associated with collection efforts, including fees related to returned payments or chargebacks, may be added to the outstanding balance.
Late Fees
A $25 late fee will be applied to any unpaid membership dues after the 10th of the month.
An additional $50 late fee will be applied if dues remain unpaid after the 15th of the month.
If the account remains unpaid as of the 20th of the month, the membership will be canceled. Re-enrollment will require paying the current membership pricing and the $99 Annual HIVE Improvement Fee.
D. No Refund Policy – Monthly Memberships
Hive Fit Club does not issue refunds for successfully processed monthly membership payments.
If a member submits a valid cancellation request fewer than five (5) days before the next billing date and the next month is billed, that payment is non-refundable, but no future monthly charges will be processed after the cancellation takes effect.
Once services or facility access have been made available during a billed month, fees for that month are non-refundable.
E. No Refund Policy – Annual Paid-in-Full Memberships
Annual paid-in-full memberships are offered at a preferred rate with exclusive benefits.
All paid-in-full memberships are strictly non-refundable. No full or partial refunds or credits will be issued under any circumstance once payment has been processed.
F. Chargeback Policy
Submitting a chargeback or payment dispute for charges that were processed in accordance with this policy may result in:
• Immediate suspension or termination of membership; and
• A requirement to repay disputed amounts and any related fees before re-enrollment is allowed.
Members are encouraged to contact Hive Fit Club directly to resolve any billing concerns prior to initiating a dispute with their financial institution.
Cancellation and Termination Policy
A. Member-Initiated Cancellations
Cancellation Process & Notice Requirement
Members may cancel at any time by submitting formal written notice via email to: info@hivefitclub.com
Cancellation requests must be received at least five (5) days before the next billing date (the 1st of the month) to take effect at the end of the current billing cycle.
Requests submitted later than five (5) days before the next billing date will take effect at the end of the following billing cycle.
Valid Forms of Notice
Only emailed cancellation requests sent to info@hivefitclub.com are accepted.
Verbal notices, phone calls, text messages, DMs, social media messages, or in-person conversations with staff do not constitute valid cancellation.
Confirmation of Cancellation
A cancellation request is considered received only when Hive Fit Club replies with a written confirmation email.
Members are responsible for ensuring they receive confirmation. If you do not receive confirmation within three (3) business days, you should contact Hive Fit Club to follow up.
Effect of Cancellation on Access
When cancellation is submitted in accordance with the notice requirement, the membership remains active through the last day of the current paid month, and facility access ends at the close of that day.
No refunds will be issued for any portion of the current paid month, even if the member chooses to stop attending prior to the last day.
Immediate Cancellation Conditions
Hive Fit Club may process an immediate cancellation, with no continued access, if:
• The member is overdue on payment; or
• The member cancels directly from a paused membership (see Membership Pause Policy below).
All outstanding balances, including any unpaid dues or fees, remain due and payable at the time of immediate cancellation.
Re-enrollment
If you cancel and later re-enroll, you will be subject to the current membership rates, and the $99 Annual HIVE Improvement Fee will apply.
A.1 Six Month Minimum Membership Commitment
Certain membership types include discounted or promotional pricing. By enrolling in one of these memberships, including the Referral Member Program and other Promotional Memberships, you acknowledge and agree:
Your membership includes a mandatory minimum of six (6) consecutive paying months, beginning on your registration date (or the effective date of the promotional offer).
No Pause or Downgrade During Initial Term: Promotional Memberships are not eligible for pause, downgrade, or modification during the first six (6) paying months, unless otherwise required by law or expressly approved in writing by Hive Fit Club management.
Early Cancellation and Financial Responsibility:
You may submit a cancellation request before completing the six-month minimum term; however, if you do, you remain financially responsible for all remaining membership dues owed through the end of the six-month term.
You authorize Hive Fit Club, at its option, to:
Continue charging your payment method on file in the normal monthly billing cycle until the minimum term is fulfilled, or
Charge the full remaining balance of the six-month term in a single transaction.
Any exception to this requirement must be approved in writing by Hive Fit Club management and is granted solely at Hive Fit Club’s discretion.
A.2 Promotional and Referral Pricing Conditions
Members who qualify for discounted pricing through promotional incentives or referral programs must complete the six-month commitment to retain the reduced pricing.
If the membership is cancelled, or becomes delinquent before completing the required six-month period, Hive Fit Club may, at its discretion:
Retroactively adjust any previously discounted dues to the standard membership rate that was in effect at the time of enrollment, and/or
Charge any remaining dues owed for the six-month commitment period immediately.
After fulfilling the initial six-month commitment, the discounted or promotional rate may continue on a month-to-month basis for as long as the membership remains active and in good standing. Future pricing may change in accordance with Hive Fit Club’s general pricing policies and upon notice to members.
B. Club-Initiated Termination
Termination by Hive Fit Club: We reserve the right to terminate any membership at our sole discretion, with or without cause, and for any reason whatsoever, including but not limited to the following:
Violation of club policies or the code of conduct;
Non-payment, repeated late payments, or chargeback activity;
Behavior that endangers the safety, privacy, or comfort of other members or staff.
Hive Fit Club is under no obligation to provide advance warning or explanation for termination.
Refunds on Termination: In cases of club-initiated termination, refunds or credits (if any) will be processed on a pro-rated basis at the sole discretion of management. Unauthorized entry after termination may result in additional fees or legal action.
Membership Pause Policy
A. Eligibility
Members must be active and paying for at least three (3) consecutive months before becoming eligible to request a pause.
After becoming eligible, a member may pause their membership one (1) time per calendar year for a maximum total of three (3) consecutive months.
Promotional Memberships (including discounted, referral, or introductory offers with a six-month minimum term) are not eligible for pause during the first six (6) paying months, unless otherwise approved in writing by Hive Fit Club management.
B. How to Request a Pause
Pause requests must be submitted in writing via email to:
info@hivefitclub.com
Requests must be received at least five (5) days before the next billing date (the 1st of the month) to take effect for the upcoming month.
Verbal requests, phone calls, text messages, DMs, social media messages, or in-person conversations with staff do not constitute a valid pause request.
All pauses are subject to approval by Hive Fit Club management. A pause is not effective until the member receives written confirmation via email.
C. Timing and Duration of Pauses
All pauses begin on the 1st day of a calendar month.
Pauses are granted only in full-month increments (for example, one, two, or three full calendar months).
During a pause, both billing and facility access are suspended.
Pause time cannot be split, broken into partial months, or carried over into a future year.
Members must select the total pause length in advance (up to three full months).
Pauses may not be extended beyond the initially selected duration, even if the member chooses fewer than the three months available.
If a member selects a shorter pause (e.g., one or two months), the remaining unused months are forfeited for that calendar year.
Members may return early from a pause at any time, and dues will be prorated for the remainder of the month.
D. Effect on Minimum Commitment Plans
For any membership with a minimum commitment period (including six-month Promotional Memberships):
Pauses are not permitted during the required initial commitment period unless expressly approved in writing by Hive Fit Club management.
If a pause is approved during or after the commitment period, the minimum term is extended by the same number of paused months, so that the required number of active paying months is still fulfilled.
E. Early Return From Pause
Members may choose to resume their membership early before the scheduled end of the pause.
In such cases:
Hive Fit Club will charge a prorated amount for the remainder of that month; and
Regular monthly billing will resume on the next scheduled billing date.
F. Cancellation While Paused
If a member submits a cancellation request while their membership is paused:
Hive Fit Club may process an immediate cancellation with no further access to the facility; and
Any outstanding financial obligations (including remaining dues owed under a minimum commitment plan) remain due and may be charged in accordance with the Cancellation and Termination Policy.
Code of Conduct and Facility Use
A. Behavioral Expectations
Members must treat fellow members, guests, and staff with respect and courtesy. Any abusive or disruptive behavior may result in termination of membership without refund.
B. Equipment and Facility Use
Proper Use: Use equipment only for its intended purpose and follow all posted instructions.
Dress Code:
Proper gym clothing is required
No pajamas, sandals, crocs, slippers, or flip flops
Swim suits required for cold plunge and saunas
No sports bras, underwear, or gym attire in the cold plunge
Personal Belongings: Members are responsible for securing their personal belongings. Hive Fit Club is not liable for lost, stolen, or damaged items.
C. Hygiene and Cleanliness
Members are expected to clean and return equipment after use and adhere to all posted hygiene protocols.
D. Gym Etiquette Rules
Re-rack our weights – Don’t be that person.
Wipe off equipment after each use – Wipe stations are provided throughout the facility.
No food or drinks in the gym unless in a closed container – Peak performance requires clean conditions.
No bags on the gym floor – Use lockers or cubbies.
Shirts on at all times – That’s what the posing room is for.
No pajamas, sandals, crocs, slippers, or flip flops
Swim suits required for cold plunges and saunas
No sports bras, underwear, or gym attire in cold plunge
Cameras & filming – $50 filming day pass required. Executive and Premier members may film with 48-hour advance written approval (email: info@hivefitclub.com).
Guest and Visitor Policies
A. Guest Access
Conditions: Guests can access by purchasing a one day or multi-day guest pass.
B. Guest Behavior
Guests are required to adhere to all Hive Fit Club policies, including the code of conduct and facility guidelines. Misconduct by a guest may result in the member’s privileges being suspended or revoked.
Facility Access and Security
A. Operating Hours
Hours of Operation: Our hours of operation are kept updated on our contact page at hivefitclub.com
B. Access Procedures
Entry Requirements: Members gain access via our Kisi door access system. In the event of lost or stolen access devices, please notify the front desk immediately to secure your account.
C. Security Measures
Monitoring: The facility is monitored by security cameras. While we take reasonable precautions, Hive Fit Club is not responsible for personal property losses.
Member Responsibility: Members are responsible for safeguarding their belongings while on the premises.
Health and Safety Policies
A. Risk Acknowledgment
Assumption of Risk: By participating in any fitness, wellness, aesthetic, metabolic, IV therapy, lab testing, or non-urgent concierge medical services offered by Hive Fit Club and/or Honeyglow Wellness (collectively, the “Facilities”), you acknowledge that these activities and services carry inherent risks, including but not limited to physical injury, illness, adverse reactions, and other health complications. You affirm that you are in good physical and mental condition to participate and have obtained any necessary medical clearances from your own healthcare provider or from a licensed provider at Honeyglow Wellness, as appropriate.
B. Emergency Procedures
In Case of Emergency: Follow the instructions provided by Hive Fit Club and Honeyglow Wellness staff and adhere to all posted emergency procedures, including the location of first aid kits, emergency call systems, and emergency exits.
Contact Procedures: In an emergency, immediately contact a staff member or use the designated emergency contact system. If you believe you or another person is experiencing a life-threatening emergency, you should call 911.
C. Health Requirements
Members, clients, and patients are responsible for consulting with their physicians (and, where applicable, licensed providers at Honeyglow Wellness) regarding participation in fitness, wellness, and medical programs, especially if you have pre-existing health conditions, are pregnant, taking medications, or under ongoing medical care. Services provided by Honeyglow Wellness are non-urgent and are not a substitute for emergency medical treatment or the ongoing management of serious or unstable medical conditions by your primary care or specialty providers.
Special Considerations (e.g., COVID-19 or Other Health Crises)
A. Health Protocols
Additional Measures: During public health crises (such as COVID-19), Hive Fit Club may implement additional health and safety protocols including, but not limited to:
Mask mandates
Enhanced cleaning and sanitization procedures
Social distancing measures
B. Policy Adjustments
Government Directives: In response to public health guidelines or government directives, certain services, access hours, or policies may be updated. Members will be notified of such changes promptly.
Waiver and Release of Liability
A. Comprehensive Waiver and Assumption of Risk in These Terms
By signing these Membership Terms of Service and/or by accessing or using the facilities or services of Hive Fit Club and Honeyglow Wellness (collectively, the “Facilities”), you expressly acknowledge and agree to the following:
Voluntary Participation & Assumption of Risk
You understand that fitness, wellness, aesthetic, metabolic, IV therapy, lab testing, and non-urgent concierge medical services all involve inherent risks, including but not limited to physical injury, illness, adverse reactions, aggravation of existing conditions, and other health complications. You represent that you are voluntarily participating in activities and services at the Facilities, and you knowingly and freely assume all such risks, both known and unknown, to the fullest extent permitted by law.
Release of Liability
To the fullest extent permitted by applicable law, you release, waive, discharge, and covenant not to sue Hive Fit Club, Honeyglow Wellness, their owners, members, managers, officers, directors, medical directors, healthcare providers, employees, contractors, trainers, and agents (collectively, the “Released Parties”) from any and all claims, demands, causes of action, damages, losses, costs, or liabilities of any kind, whether known or unknown, arising out of or related to:
Your membership or use of the Facilities;
Your participation in any fitness, wellness, aesthetic, metabolic, IV therapy, lab testing, or non-urgent concierge medical services;
Any injury, illness, adverse reaction, or other health-related event that occurs on or off the premises in connection with services provided by the Facilities, except to the extent caused by the gross negligence or willful misconduct of a Released Party where such waiver is prohibited by law.
Indemnification
You agree to indemnify, defend, and hold harmless the Released Parties from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Your breach of these Terms;
Your misuse of the Facilities; or
Your negligent or wrongful acts or omissions while at the Facilities or participating in services.
Health Representations
You represent that you have had the opportunity to consult with your own healthcare provider regarding your participation in programs and services at the Facilities, and that you will disclose relevant health information to providers at Honeyglow Wellness as appropriate. You understand that services provided by Honeyglow Wellness are non-urgent and do not replace emergency care or ongoing management of serious medical conditions by your primary or specialty providers.
B. Additional Waivers and Informed Consent
You understand and agree that certain services—including but not limited to medical weight-management programs, IV therapy, injections, lab testing, aesthetic procedures, and concierge medical services—may require you to sign additional Liability Waiver and/or Informed Consent Agreements specific to those services.
Your refusal to sign required supplemental waivers or consents may result in your being ineligible to receive certain services, even if your membership remains active.
In the event of any conflict between a service-specific informed consent and these Terms, the more specific, service-related document will typically control with respect to that particular service.
Privacy Policy
A. Data Collection, Protection, and Member Rights
Our full privacy policy can be found at hivefitclub.com
Advertising, Promotions, and Social Media Guidelines
A. Use of Club Name/Logo
Guidelines: Members may not use Hive Fit Club’s name or logo in any promotional materials without prior written consent.
B. Member Testimonials & Media Release
Consent: By entering the premises or participating in any activities, you grant Hive Fit Club full, irrevocable, and royalty-free permission to photograph, film, livestream, or otherwise record your image, likeness, voice, name, and participation — and to use, reproduce, modify, display, distribute, license, and publish this content in any format and for any purpose whatsoever, including but not limited to commercial, promotional, and social media use, in perpetuity, with no compensation owed to you.
C. Social Media Conduct
Expectations: When discussing Hive Fit Club online, please maintain respectful and accurate communication. Do not post defamatory or misleading information that could harm the reputation of the club or its members.
D. Email, Text Messaging, and Promotional Communications
Consent to Communications: By becoming a member, completing a purchase, visiting the premises, or providing your contact information to Hive Fit Club, you consent to Hive Fit Club (and its related entities, brands, and service providers) adding you to our email and text/message lists and contacting you at the email addresses and phone numbers you provide.
Types of Messages: You agree that we may send you:
Service and transactional communications (e.g., schedule updates, appointment reminders, membership notices, billing or account notifications, policy changes); and
Promotional and marketing communications (e.g., special offers, events, programs, challenges, new services, and club announcements).
Technology Used & Charges: You understand that messages may be sent using automated dialing technology, prerecorded or artificial voice, and/or mass messaging platforms. Message and data rates may apply depending on your mobile plan.
Opt-Out: You may opt out of promotional emails at any time by clicking the “unsubscribe” link in the email, and opt out of promotional texts by replying “STOP” (or as otherwise instructed in the message). Even if you opt out of marketing messages, we may still send you non-promotional, service-related communications that are necessary for your membership or use of the club.
Dispute Resolution and Complaint Procedures
A. Resolution Process
Internal Resolution: If you have a complaint or concern, please contact our Member Services team at info@hivefitclub.com to seek an informal resolution.
B. Mediation/Arbitration
Arbitration Clause: If a dispute cannot be resolved informally, you agree that any claim or dispute arising out of or relating to these Terms will be resolved through mediation, and if necessary, binding arbitration administered by the American Arbitration Association (AAA) under its rules.
Location: Any arbitration proceedings will take place in Scottsdale, AZ unless otherwise mutually agreed.
Personal Training and Class Policies
A. Scheduling and Booking
Booking Procedures: Members can schedule classes via our online portal or at the front desk.
B. Cancellation Notice
Class cancellations require at least 4 hours notice. Fees apply to cancellations made without required advance notice.
C. Additional Fees
Specialized services may incur additional charges, which will be communicated prior to booking.
D. Attendance and No-Show Policies
A fee of $10 will be charged for no-shows or late cancellations (less than 4 hours for classes or 12 hours for appointments). Non-members may incur higher fees or loss-of-service credits.
